UPDATE No. 1 (September 30, 2017)
Still answering emails and processing refunds. Will continue working on them.
Ordered more shipping labels, should arrive Monday/Tuesday.
STATEMENT (September 28, 2017)
First of all, I would like to apologize to @immochiball and @Papurrcat for my disappearance. Please don’t let my (in)actions reflect on them.
That said, the reason for my non-responsiveness was that I had to deal with personal problems… health-wise, emotional-wise, and mental-wise. This is not an excuse; it is just an explanation for my disappearance. Rest assured I have your items and your money – should you still want to receive them or if you have been requesting a refund. I am not here to steal your money or scam you; I just had some… difficulty finding the strength to get up and function.
I will be responding to your emails, tweets, and messages on Thursday and Friday about the status of your order or refund. I will be processing refunds on Friday and Saturday. For Friday through Sunday, I will be packaging and sending out tracking details. I will have help over the weekend to get everything out by Tuesday at the latest.
Again, I apologize for my inaction and non-responsiveness.
For those who are curious, yes, the RainbowHEDA replacement hats have arrived and they now sport the correct embroidery.
If I run out of more coins (aka encounter more “smudgy” writing/artwork), I will be ordering another batch.
For @Papurrcat’s artbooks, I have ordered an extra batch for those who have been “ruined” (aka folds/creases).
For those who are inquiring about the plushies, @immochiball and I are still working on the prototypes (here’s an update from @immochiball about it: http://bit.ly/2yLEGom). Just wanted to remind you that plushies haven’t been charged to your accounts, so if you’d like to cancel, that’s fine. We haven’t charge your accounts as we promised in our FAQs.
I thank you for your eternal patience and understanding. I hope there will be a day in the future, where I can earn back the rapport and trust that was broken.