CLEXACOON PLUSHIES FAQ
What can you tell me about these plushies?
There was initially only 125 Lexacoon Plushies and 125 Lion Clarke Plushies that were going to be made. Due to the success of the initial pre-order, and the demand for more for those who missed the pre-order, more Clexacoon Plushies will be made. (After this project is finished, we would love to do design variations like Lexacoon with her pauldron/sash or Wanheda Lion Clarke with Lexachip/sash. We would also love to create different character plushies like Anya, Aden, etc. But that's way in the future.)
Each plushie is $32.50. This price does not includes shipping/handling/tax (for those who reside in California). If you buy Lexacoon and LionClarke as a set, it's $60.00 (not including shipping/tax).
Once pre-orders are over and all Clexacoon Plushies are ordered and shipped, this design version of Clexacoon Plushies will be retired. That means if you want it, get it now.
Now here's what we need from you. We will take pre-orders until 72 hours after we post prototype pictures. (Your card will NOT be charged until we receive prototype plushies. Once we post the prototype plushies, you will have 24-48 hours to decide whether you want to keep your pre-order spot or cancel.) If you want me to charge you sooner rather than later, however, you can leave a note to me to do so when you place a pre-order on the plushie(s). If you're one of the 125 or so people who ordered on September 13th, you can contact me directly with your name and order number to tell me to go ahead and tell me when to charge it.)
You can pre-order the Clexacoon Plushies by clicking HERE.
WHAT IS CELERY?
Celery is a pre-order platform used by many companies and start-ups. You can read their FAQ here (LINK). I like to use Celery because it makes it easy for both me and the customer. Celery does not immediately charge a customer's card immediately; instead, it waits until I tell it to. This means that if you pre-order a plushie, your card will not be charged until we receive prototype plushies. Once we post the prototype plushies, you will have 24-48 hours to decide whether you want to keep your pre-order spot or cancel. Additionally, if a customer needs to update their shipping address or their financial information or just cancel their whole order, the customer can do it themselves.
How big will the plushies be?
According to initial designs, Lexacoon is ~8 inches (~20 cm) tall. Lion Clarke is ~10.5 inches (~26.5 cm) tall.
What else can you tell us about the design?
We are going to try to base them on immochiball's drawings. We also want to see if we can put magnets in their nose for eskimo kisses. You can check what we have so far by going on this page. We'll update said page with more pictures once we have prototypes/mock-ups.
WHAT ABOUT SHIPPING?
For United States: For every plushie you order, it will cost $7.50 to ship. If you order 2 plushies (even if it's a set), it's $15.00. And so on.
For Canada: $20.00 per set (this may vary though - contact me if you order more than one set and/or more than 2 plushies)
For International: $25.00 per set (this may vary though - contact me if you order more than one set and/or more than 2 plushies)
Edit: Updated shipping information. If this isn’t clear, or if you have any questions, please contact me. You should probably read this ask/answer post if you’re Canadian or International and you’re ordering more than one set/more than 2 plushies. Also, if you believe the shipping calculation is incorrect or my system is overcharging you, please bring it to my attention.
All packages will be sent out using USPS First Class Mail. The above shipping rates does not include customs/import fees, etc. You (the buyer) will be responsible for that. Once a package is shipped it becomes the responsibility of the buyer. We cannot be responsible for lost packages. If you need a package expedited or insured and are willing to pay the additional shipping fees, please contact me.
WHEN WILL IT START SHIPPING?
We are still working on protoypes. Once we have a sufficient prototype that all parties are happy with, then we will have a proper estimated shipping date. It all depends on the prototypes made of the plushies and the approval process.
Can you ship to _________?
Yes, I can ship to anywhere as long as you’re willing to pay for the shipping costs/handling as well as custom taxes/import fees in addition to being patient when the product(s) is in transit.
Can we buy Lexacoon and Lion Clarke separate instead of a set?
Where can I be updated on the status of the Clexacoon plushies?
CAN I PICK-UP MY STUFF FROM YOU?
Sure. If you're ever down in San Diego, I can be amenable to that. Contact me with your order number and say you want to pick it up in San Diego. I'll refund you your shipping costs.
YOU'RE CHARGING FOR TAXES NOW?
Yes, I have to charge taxes for those who reside in the same state that I do business in aka California.
THE ITEM IS TAKING TOO LONG TO BE MADE/SHIPPED. CAN I GET MY MONEY BACK?
Yes, you can get your money back as long as you request a refund before I ship the pre-orders. You can cancel your pre-order by going on Celery's website. Once you cancel on Celery's website, contact me and inform that you canceled your pre-order, just to double-check that you won't get charged.
I CHANGED MY MIND; I DON'T WANT THE ITEM ANYMORE. CAN I GET MY MONEY BACK?
Yes, you can get your money back as long as you request a refund before I ship the pre-orders. You can cancel your pre-order by going on Celery's website. Once you cancel on Celery's website, contact me and inform me that you canceled your pre-order, just to double-check that you won't get charged.
WHAT IF I ORDERED MULTIPLE ITEMS AND ONLY WANTED TO CANCEL ONE ITEM AND GET A REFUND?
Yes, you can get your money back as long as you request a refund before I ship the pre-orders. To cancel only one item from your pre-order, contact me with your order number and tell me which one you wanted canceled. I'll do the rest from my end.
I CHANGED MY SHIPPING ADDRESS.
You can go to Celery's website, go to your order and change your address. Once you change your address on Celery's website, contact me (with your order information, etc.) and inform me that you change your address to a different one (give me new address), just to double-check that it got changed in my records.
I FORGOT TO ORDER ________ TO THE REST OF MY ORDER/ I WANT TO ADD TO AN ORDER/I WANT TO CHANGE MY ORDER.
To change change/add to your pre-order, contact me with your order number and tell me which one you wanted changed/added. I'll do the rest from my end.
ARE YOU MAKING ANY PROFIT OUT OF THIS?
No, I'm not. Any mark-ups on items are to cover overhead costs (shipping supplies, time spent packing/shipping, etc.) and fees (for transaction charges, website hosting, etc.).
MY CARD WAS DECLINED.
Contact me via email or the contact form. Let me know the date/time you tried it (and the total amount you tried to order to see why it got declined).
My question isn't on here; how can I get it answered?
Check on this page on February 5, 2018. I'm currently working on fulfilling old orders and shipping them out, so I won't have time to view social media and answer emails until this is finished. However, if you have any questions about the Clexacoon Plushies' designs, it would be best to contact immochiball instead.